Shipping and delivery
Last updated:
Thank you for shopping with us! Please review our shipping policy below to understand how and when your order will be delivered.
Order Processing Time
All orders are processed within [X–X business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
If we are experiencing a high volume of orders or unforeseen delays, processing times may be extended. We will notify you if there is a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
Standard Shipping: [X–X business days]
Expedited Shipping: [X–X business days]
International Shipping: [X–X business days]
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside of our control.
Shipping Locations
We currently ship to:
Domestic: [List countries or regions]
International: [List countries, or state “Select countries worldwide”]
If your country is not listed, please contact us at [your email address] before placing an order.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking information to update.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees, which are determined by your country’s customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery time, please contact us at [your email address] with your order number. We will work with the shipping carrier to resolve the issue as quickly as possible.
We are not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping information provided by the customer.
Incorrect Address
Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply for reshipment.
Damaged Items
If your order arrives damaged, please contact us within [X days] of delivery with photos of the damaged item and packaging. We will evaluate the issue and arrange a replacement or refund if applicable.
Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: [your email address]
Business Name: [your business name]